Selling online, in stores, and through marketplaces can open up big opportunities—but also creates a lot of moving parts. Where should the order ship from? What happens if it’s out of stock? How do you manage returns or B2B clients alongside everyday ecommerce?

 

 

Erply’s Order Management System (OMS) helps bring everything into one system. It connects your ecommerce, POS, warehouse, and suppliers, so you can focus less on putting out fires and more on serving customers and growing your business.

 

One Dashboard for All Your Orders

With Erply, all your orders—whether they come from your online store, a retail location, or a wholesale partner—land in one place. The system figures out where to fulfill each order based on availability, location, and speed. You don’t need to assign orders manually or chase down which warehouse has stock.

 

If you need to split an order between locations, or merge items into one shipment, Erply handles that too.

 

Smart Inventory and Stock Replenishment

Not everything is always on hand—and that’s okay. Erply can automatically convert a sales order into a purchase order, either for your internal warehouse or a supplier. You can continue the sale, notify the customer, and fulfill it once the item arrives.

 

Inventory also stays up to date in real time. Sell an item in-store? It reflects online immediately. Accept a return at the warehouse? Inventory adjusts automatically. No syncing delays, no manual updates.

 

What about customer experience—how does Erply help there?

Your team gets fewer complaints when your customers are kept in the loop. Erply sends out order confirmations, shipping notifications, and pickup alerts automatically. If something’s delayed or being partially shipped, the customer knows.

 

And if a payment doesn’t go through, Erply can retry it or send a reminder—so you don’t lose a sale to a failed transaction.

 

Returns, Without the Confusion

Returns can go to whichever location makes sense—your warehouse, a retail store, or directly to a vendor. The system tracks where the item went, updates your inventory, and handles restocking or refunds. That means fewer manual steps and less confusion across teams.

 

Support for B2B and Wholesale Orders

Whether it’s a one-time order from a website or a large recurring order from a wholesale partner, Erply supports both. You can set up different workflows, pricing, and payment terms, all in the same system.

 

Why does having everything in one place make such a big difference?

 

When your entire operation—orders, inventory, fulfillment, payments, and returns—is connected, your team saves time, avoids errors, and has better visibility. You don’t need three tools and five spreadsheets to manage your day. You just log into Erply.

 

And whether you’re scaling your ecommerce business, opening new stores, or managing a mix of both, you can rely on one platform that supports how you work—not the other way around.